24/7 Customer Support
Why is the availability of a high quality customer support service crucial on today?s web hosting market? Which are the regular customer support channels?
Being able to communicate with your cloud hosting provider if you have any kind of questions or experience any troubles is important and how quickly they'll reply and take action is usually crucial, in particular when your website is business-oriented, as longer downtime can often mean losing potential customers. The support options are a quick way to distinguish genuine providers from resellers. The latter usually answer just to e-mails or support tickets and you may have to wait for a whole day or even more so as to get a response. When the issue requires a few responses, you will end up losing several days to get a simple problem resolved. With an authentic and reputable hosting provider, you'll be able to get in touch with the support anytime and receive a quick reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting
packages are round-the-clock, therefore you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. If you already have an account, you're able to open a support ticket on top of the other three methods of communication. You are able to select the best way to contact us depending on where you are or what hardware you use. We will assist you for almost any hosting-related question that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max reply time will never exceed one hour.