If you have purchased a hosting package and you’ve got certain queries connected to a concrete function/feature, or if you’ve confronted a certain difficulty and you require assistance, you should be able to contact the respective tech support team. All hosting companies use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, since the fastest way to deal with a problem most often is to post a ticket. This form of correspondence renders the responses exchanged by both parties easy to track and enables the technical support team representatives to escalate the case if, for instance, an administrator must get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you need to use no less than two different accounts to contact the help desk support staff and to actually administer the hosting space. Constantly switching from one account to another could sometimes be a burden, not to mention the fact that it requires a very long period of time for the majority of hosting providers to process the tickets themselves.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud hosting isn’t separate from the hosting account. It is included in our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just a few clicks of the mouse, without needing to leave your hosting account. The ticketing system features a quick-search field, so you can track down de facto any support ticket that you’ve already sent, if required. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to solve a specific issue before you actually send a ticket. The ticket response time is no more than 1 hour, which suggests that you can obtain timely assistance at any given time and if our client service team recommends that you should do something in your hosting account, you can do it straight away without needing to sign out of the Control Panel.