If you have purchased a hosting package and you’ve got certain queries connected to a concrete function/feature, or if you’ve confronted a certain difficulty and you require assistance, you should be able to contact the respective tech support team. All hosting companies use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, since the fastest way to deal with a problem most often is to post a ticket. This form of correspondence renders the responses exchanged by both parties easy to track and enables the technical support team representatives to escalate the case if, for instance, an administrator must get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you need to use no less than two different accounts to contact the help desk support staff and to actually administer the hosting space. Constantly switching from one account to another could sometimes be a burden, not to mention the fact that it requires a very long period of time for the majority of hosting providers to process the tickets themselves.