If your web hosting service provider offers live chat support, you're able to talk to an agent in real-time and learn useful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk with a live person is that you will need just a computer with access to the web, therefore you won't pay any charges in the event that you are in another country or state. What's more, it is much simpler to copy and paste information such as domains, usernames or error messages in other words details that are sometimes hard to give to the other side over the phone. The real-time chat is also a much quicker solution to contact the hosting supplier's support crew compared to using a ticketing system. Last, but not least, in case some trouble requires a little more time to be taken care of, you can do something different while you wait for guidance on the live chat, so that you will not lose time - something that is impossible in case you are on the telephone.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, our company provides live chat support too. You will be able to get in touch with us every single day, including weekends and holidays, and we will give you more info about the cloud hosting that we provide in case you are not among our customers yet, or about general and billing questions if you already have an account. Although for solely tech matters you will have to open a ticket to our tech support, as such issues require additional time to be resolved, you can still contact us through the live chat for some tech details. For instance, we're able to help you set up an email address in your email client or troubleshoot a number of issues, saving you a long time. Even when our phone lines are already off for the day, you can talk to a live person.