One-Hour Response Guarantee
Understand a lot more about the 1-hour response time guarantee and just how you, as the customer, may benefit from it.
If you ever encounter a problem with your website and are unable to fix it on your own, ask the hosting company’s client service staff to help you bring the website back online. A fast resolution would be the most optimal scenario, but many companies respond within twenty four hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be fixed easily, your website may not work satisfactorily or it may not be available at all for a long span of time, so you may lose prospective customers since it is quite unlikely that anybody will be dying to return to a website that is broken. With this in mind, you ought to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely manner. If a web app update doesn’t go as planned or you delete something unintendedly, for instance, the website should be fixed quickly in order to avoid prolonged unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting
feature a sixty-minute response guarantee, which suggests that regardless of what enquiry or difficulty you might have, we’ll always be there to help you out. Actually, it seldom takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client service team reps will be at your service 24x7, even on official holidays and weekends, which suggests that you will always receive timely assistance. We are aware of how valuable time can be, so by the time we reply to your ticket or email, we will have probed into the issue and, if we haven’t found a solution, we’ll supply you with more information on what you have to do on your end – when the case necessitates this. With our support services, you can be sure that there will be someone to help you out momentarily, whatever the hour.