If you ever encounter a problem with your website and are unable to fix it on your own, ask the hosting company’s client service staff to help you bring the website back online. A fast resolution would be the most optimal scenario, but many companies respond within twenty four hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be fixed easily, your website may not work satisfactorily or it may not be available at all for a long span of time, so you may lose prospective customers since it is quite unlikely that anybody will be dying to return to a website that is broken. With this in mind, you ought to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely manner. If a web app update doesn’t go as planned or you delete something unintendedly, for instance, the website should be fixed quickly in order to avoid prolonged unreachability.