You can find a lot of cloud hosting providers on the market today, but most of them are resellers who have limited resources, especially in terms of support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you'll have through this method of communication may vary depending on the service provider - some provide you with dedicated phone support, while others offer general and customer support only since some issues are more time-consuming and it is quicker to be resolved with a support ticket, particularly if the situation needs to be escalated. Still, it is good to know that you could always contact your web hosting supplier since there're a lot of small-scale problems which can be resolved effortlessly and in a very timely manner through a call, not mentioning that you can get additional information regarding the services before you become a client.
Phone Support in Cloud Hosting
As we have live telephone support 14 hrs a day, you will be able to contact us and speak with one of our customer support agents to get more info about all of the cloud hosting that we supply and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we have telephone numbers on three continents so that you can call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you can call about general and billing issues, and about some tech ones. In case the trouble is strictly technical or it can take more time to handle, you will have to employ our ticketing system, that will allow both you and our tech support team to monitor the info supplied by each side.