Customer Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum 60 minutes after the ticket or email was submitted. If your case needs further assistance from a sysadmin, we will forward the ticket or the email to the person on duty, in a timely manner and we will leave a note to inform you that more time will be required for discovering a solution. If you order the Optional Admin Services package, any of the server administration tasks included there will be executed whenever you choose.
An Exceptional Customer Support Service
Our customer support staff will be online for you 24x7x365 should you need help working with the Web Site Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. What is more if you require assistance with the daily admin tasks on your dedicated hosting server, you can take a look at the Optional Admin Services package, that includes data backup hard disk drive storage space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
Our Web Site Control Panel was preinstalled for each dedicated server. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most how–to articles in addition video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.