1 hour ticket response
Prompt assistance is our main responsibility and that’s why we’ve got a team of professional customer service technicians who are ready to offer a prompt solution to any question that you could have. Simply post your tech support ticket from your Web Site Control Panel and we will respond back to you within sixty minutes in the worst case scenario. In fact, we work hard and aim for a 20–minute tech support ticket response time.
A Premium Client Care Service
Our help desk support staff representatives have big experience in the cloud hosting sphere and are accomplished enough to find a quick answer to your problem. If, however, the situation at hand is not within the competence of a technician, the ticket will be sent to a developer or system administrator for additional investigation.
An Easy–to–Browse Help Center Section
To help you find a quick tip on how you can use a certain feature, we have integrated a very user–friendly Help Center section in your Web Site Control Panel. You can search through a huge selection of web hosting account management articles and website management articles, take a glance at the F.A.Q. database or watch our instructional video tutorials.